Frequently asked questions
Know what to expect.
Plain-language answers about the review, your documents and what happens next.
Why do you need my processing statement?
Headline rates do not show the complete fee mix. A recent statement lets HighPoint review actual volume, transactions and charges before making a comparison.
What information should I remove?
Do not send passwords, bank-login credentials, full card numbers, CVV data or other cardholder authentication information. Merchant statements usually do not need that data for a fee review.
What file types can I use?
The secure flow is designed for PDF, JPG/JPEG and PNG. Clear, complete pages work best. HEIC support depends on the active upload environment and will be shown when available.
Is the review really free?
The statement review is offered without an obligation to change processors. Any later proposal has its own approved, versioned commercial terms.
Will you definitely save me money?
No responsible review can promise that before the evidence is analysed. If HighPoint does not identify a meaningful improvement under the approved assumptions, we will tell you.
How are savings calculated?
The system reconciles relevant volume and fees, separates comparable costs where the evidence permits, applies an approved HighPoint pricing profile and calculates the difference with explicit assumptions.
Can I speak with Carol instead of texting?
Yes. Ask for a person at any time, use the booking page, or email carol@highpointsolutionsgroup.com.
What happens if my statement is unclear?
HighPoint requests the exact missing or unreadable pages, or routes the document to human review. An unclear extraction is not treated as an approved financial result.
Do you support in-person and online businesses?
Yes. HighPoint works with POS, mobile, gateway and e-commerce needs. Eligibility and product availability depend on the processor and merchant profile.
Are surcharge or cash-discount programs available everywhere?
No. These programs are rule- and jurisdiction-sensitive and require current processor-approved program rules and appropriate review.
A clearer answer starts here
Send us your statement. We’ll do the careful work.
Get a straightforward review of what you are paying and whether there may be a better fit.